Question 1

How do treat a pet stain?

Accepted Answer

Because dogs and cats don’t sweat, their urine contains alkaline salts which absorb moisture out of the air. Thus, pet urine never really dries. It becomes a feeding ground for bacteria which causes odor, staining and discoloration. Minor conditions can be handled with a combination of germicidal and enzyme surface treatments, and enzyme injections into the padding. Major conditions usually require pad replacement and floor treatment in addition to treating the carpet.

Question 2

Do fabric protectors really work?

Accepted Answer

Fabric protectors won’t prevent your carpet from getting dirty. Their purpose is to protect your carpet from permanent stains and prolong the life of the fabric, which they do very well if properly applied.

Question 3

Will the price change?

Accepted Answer

When you call for an estimate we ask a series of questions which will help detect any conditions which may involve an extra charge. These charges are standard in the industry. The difference is we let you know up front what to expect. The choice is still yours.

Question 4

What furniture you move?

Accepted Answer

We move things like sofas, tables and chairs. We don’t move dressers, beds, china cabinets, electronics, pianos and such. All we ask is that you remove breakables and knickknacks from the furniture you want moved.

Question 5

What kind of chemicals do you use?

Accepted Answer

We use top-of-the-line cleaning products consistent with industry standards and manufacturers recommendations. Our products are environmentally friendly, and OSHA and EPA compliant.

Question 6

How long will it take to dry?

Accepted Answer

It usually takes from 8 to 24 hours to dry depending upon the condition and thickness of the carpet, and ventilation. But you can walk on it as soon as we’re done. I wouldn’t throw a party or anything but normal traffic won’t hurt it. Just be careful not to slip when going from damp carpet onto a hard surface.

Question 7

How long will take to do the job?

Accepted Answer

Normally 1 1/2 to 2 1/2 hours depending on the size of the house.

FAQ

Frequently asked questions